What We're About
We are in business because customers know and value our product performance, and quality. They know that each valve, wand, and tools that Westpak USA makes will work the first time, every time. We give them a quality product for a fair price.
We focus on our customers not on ourselves. We do whatever it takes to assist our customers so their business is successful and at the same time we keep their relationship with us smooth and problem free.
Internally, teamwork helps us to better serve our customers. We each have different talents and abilities. Our unique combination of these abilities allows us to serve customers to a level that they do not see from our competition. We build on trust for each other so that we can overcome obstacles and improve our customer service and our business at the same time.
Externally, our customers see us as a business partner and a company they can trust to help improve their business. We have integrity and we are good citizens in our business community. We help customers build partnerships because we know that any success that our customers have is our success as well.
Our strength is our employees. The people that work at Westpak USA are the ones that make the business successful. We share in our values and we understand our customer needs and their sensibilities. We adopt the mottos: “Do what it takes” and “Anything worth doing is worth doing right”.
The things that make us different from other businesses are the things that have helped to make us successful. We believe in each other, we work hard, we look for challenges, we solve problems, we respond quickly, we know our business, we stand behind our products, and we are good at what we do.
The Westpak Mission
Westpak USA is dedicated to providing high quality tools and accessories to the commercial industry in the worldwide market, utilizing the latest engineering skills and sourcing capabilities.
We demonstrate innovative design, high performance equipment, excellent customer serive, and continuing product support.
We accomplish our mission by:
1. Designing quality and value into our products.
2. Serving our customer needs through rapid delivery of stocked items.
3. Addressing customer concerns proactively.
4. Maintaining good customer communication before, during, and after the sale.
5. Utilizing our employees as our number one resource.